DELIVERY POLICY
- SHIPPING DELIVERY TIME
- LAGOS – 24 hours
- NATIONAL – 3 to 5 days
- INTERNATIONAL – 7 to 14 day
- SHIPPING RATES
- LAGOS – N3,000
- NATIONAL – subject to weight and delivery location
- INTERNATIONAL – subject to weight and delivery location
Your final delivery charge will be made available at check out and will be based on your delivery location and final weight.
- TAXES/DUTIES FOR INTERNATIONAL SHIPPING
International orders may be subject to customs and import duties upon reaching the delivery location. Please note that shipping laws vary from country to country. Customs and duty charges are the customer’s responsibility.
- TRACKING ORDER
Online tracking is only available on DHL international shipping. You will receive a tracking number in the order confirmation email and a link to track the status of your order.
For Lagos and nationwide shipping please contact us at orders@ituenbasi.com quoting your order and tracking number to locate your order.
- SHIPPING METHOD
For Lagos and nation-wide deliveries, we use regional courier and logistics partners.
For all international orders, we use DHL and GiG logistics.
We will make every effort to deliver your order within the estimated timescales. However, we will not be responsible for any delay or failure of delivery caused by events outside our control. Please ensure that all delivery information is correct, as we are unable to amend any details once your order has been dispatched.